Medical Aid
Medical aid claims
made easier
Many of our mobility and home-care products may be claimable through your medical aid. Whether a claim is covered is always your scheme's decision. What we do is prepare a quote and invoice that meet every requirement, so your claim has the best possible chance.
Important: cover is your medical aid's decision
Whether your item is paid depends entirely on your medical aid and your specific plan. It comes down to your available external medical item or appliance benefit, the ICD-10 diagnosis code from your doctor, pre-authorisation, and your scheme's rules. Mr Mobility cannot approve, guarantee or influence a claim. What we can do is make sure your claim meets every requirement, so your scheme has everything it needs to assess the item.
A registered, recognised supplier
We meet the requirements medical aids look for, so your claim has the best possible chance.
A registered, compliant supplier you can buy from with confidence.
Our practice number is recognised for medical aid submissions.
We provide the correct NAPPI code for every claimable item.
We help you submit a claim that meets your scheme's requirements.
How claiming works
What we provide & what you'll need
What we provide
- ✓ A detailed quotation you can submit to your scheme
- ✓ A compliant tax invoice showing your ICD-10 code
- ✓ The correct NAPPI code for each item
- ✓ Item description, quantity & price, set out as schemes require
- ✓ Our BHF practice number & SAHPRA details
- ✓ A motivation letter on request
- ✓ Direct submission where your scheme allows it, or help with yours
What we'll need from you
- ✓ Main member's full name & ID number
- ✓ Claiming member's full name & ID number, if different
- ✓ Your medical aid name
- ✓ Your membership number
- ✓ The ICD-10 (diagnosis) code from your doctor
- ✓ A script or motivation, if your scheme asks for one
- ✓ Pre-authorisation, where your plan requires it
Request a medical aid quote
Send us these details once and we'll prepare a quote or invoice with everything your scheme needs, so you're not going back and forth by email.
- 1We check what your scheme is likely to require for the item you want.
- 2We prepare your quote or invoice with your ICD-10 code, the NAPPI codes, our BHF practice number and SAHPRA details.
- 3We submit it to your scheme where they allow it, or send it to you to claim back.
Your ID number and diagnosis code are sensitive health information. We use them only to prepare and submit your claim, we store them securely, and we never share them with anyone other than your medical aid.
Medical aid quote request
Fill this in and we'll come back to you, usually within one business day.
Common medical aid questions
That's entirely your scheme's decision. It depends on your plan option, available benefits or savings, the ICD-10 diagnosis and pre-authorisation. We can't approve or guarantee a claim. What we do is make sure it meets every requirement so your scheme can assess it.
It's a diagnosis code, obtainable from your doctor, that tells your medical aid what your condition is and why the item is needed. It's required on the invoice, so we can't prepare your claim documents without it.
A unique code that identifies the specific product on your claim. We supply the correct one for every claimable item.
Usually yes for appliances and external medical items. Many schemes require it, sometimes above a set rand amount. Check with your scheme, and we'll give you the quote you need to apply.
It depends on your scheme. For some we can submit directly on your behalf. For others you send the quote or invoice to your medical aid and claim back. We'll tell you which applies to you.
Yes. We prepare the quote and invoice, explain exactly what to send, and help with any follow-up your scheme requests, though the cover decision always stays with them.
Not sure where to start? Talk to us.
Send us the item you're considering along with your medical aid details and ICD-10 code, and we'll prepare a quote with everything your scheme needs to assess the claim: the NAPPI codes, pricing, our practice number and SAHPRA details.
Whether a medical aid covers an item is entirely the scheme's decision and depends on your plan option, available benefits, the ICD-10 diagnosis, pre-authorisation and your scheme's rules. Mr Mobility prepares a quote and invoice that meet claim requirements but cannot approve, guarantee or influence cover. Always confirm cover and pre-authorisation with your medical aid before purchasing.
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